RETURNS AND EXCHANGES

RETURNS PROCESS

We would like to make it as easy as possible for you to make a return.

Please be advised that the Acler eBoutique does not offer returns or exchanges on any sale/discounted items and pre-order items. Pre-order items may be exchanged for size only if available. We kindly ask that you consider your items carefully before making a purchase.

Should you wish to make a return, please contact us at returns@acler.com.au within 7 days of receiving your order. We will then approve your return providing;

  • The goods are in saleable condition, in their original packaging with all tags attached
  • The goods have not been worn, damaged or washed
  • You notify us to exchange within 7 days of receipt of goods

  • The original invoice as proof of purchase is provided.

Once your return is approved, please send your unwanted garment(s) to the following address within 7 days:

Acler Returns
Suite 1 / 1 Payneham Road
College Park
South Australia, 5069

Please also note returns must be sent by registered post. Acler will not be responsible for any loss or damage of items on return shipping.

 

REFUNDS

All accepted refunds are applied to the original card or account of purchase.  Please note that card refunds may take up to 10 business days for your bank to complete.  This can vary greatly between card issuers and unfortunately we are unable to influence this.

The total amount of the purchase will be refunded less shipping charges.

 

FAULTY ITEMS

We do apologise for any inconvenience a faulty garment may cause and will refund at our discretion for any items deemed faulty.  Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.

Both the cost of the item plus shipping will be refunded should an item be deemed by us as faulty.

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