Terms & Conditions

SHIPPING

The Acler eBoutique ships within Australia only.

All orders are shipped using a registered e-parcel service offered by Toll IPEC. We recommend providing a daytime residential or business address where someone will be available to sign between 9am-5pm, Monday - Friday. Please note we do not ship to PO boxes. There is no redirection service therefore if no one is available to sign for your parcel it will be left at your shipping address. By accepting our terms of sale, you are giving Acler the authority to leave the parcel at your specified address.

We offer:

  • Standard delivery $12.50 (2-5 business days)
  • All Orders over $400 receive FREE standard shipping

All orders are shipped within 48—72 business hours and customers will be notified when their order is dispatched, if an email address has been provided.

Please be advised that there may be a delay of 1-2 business days during extremely busy periods, such as a sale. 

 

OWNERSHIP AND RISK

By proceeding with a purchase through our online store you give Acler authority to leave your items at the designated address should no-one be present to sign for it. Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address.

 

PAYMENT OPTIONS

We offer the following payment options: PayPal, Visa and Mastercard.

 

EXCHANGE

Please note we do not offer traditional exchanges. Please see our returns process below for further information.

 

FAULTY ITEMS

We do apologise for any inconvenience a faulty garment may cause and will refund at our discretion for any items deemed faulty.  Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.

Both the cost of the item plus shipping will be refunded should an item be deemed by us as faulty.

 

RETURNS PROCESS

We would like to make it as easy as possible for you to make a return.

Please be advised that the Acler eBoutique does not offer returns or exchanges on any sale/discounted items. We kindly ask that you consider your items carefully before making a purchase.

Should you wish to make a return, please contact us at returns@acler.com.au within 7 days of receiving your order. We will then approve your return providing;

  • The goods are in saleable condition, in their original packaging with all tags attached
  • The goods have not been worn, damaged or washed
  • You notify us to exchange within 7 days of receipt of goods

  • The original invoice as proof of purchase is provided.

Once your return is approved, please send your unwanted garment(s) to the following address within 7 days:

Acler Returns
Suite 1 / 1 Payneham Road
College Park
South Australia, 5069

Please also note returns must be sent by registered post. Acler will not be responsible for any loss or damage of items on return shipping.

 

REFUND

All accepted refunds are applied to the original card or account of purchase.  Please note that card refunds may take up to 10 business days for your bank to complete.  This can vary greatly between card issuers and unfortunately we are unable to influence this.

The total amount of the purchase will be refunded less shipping charges.

 

PRIVACY

Acler is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

Acler uses cookies to allow you to log in to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Acler only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

 

SECURITY

When purchasing from Acler e-boutique your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We do not record your credit card details. If you have any questions regarding our privacy policy, please contact us.

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